FAQ
Questions, answered thoughtfully.
Everything you need to know about ordering, customization, sizing, shipping, and more.
Orders & Customisation
Yes — that's what Tanhera is all about. At Tanhera, you don't just choose an outfit, you build it around your preferences so it feels more personal, comfortable, and truly yours.
Depending on the piece, you can customise elements like:
• Size & fit
• Sleeve style
• Neckline
• Length
Every design is created to help you feel comfortable and confident in what you wear.
While placing your order, you'll be able to select your preferred customisation options. Once your order is confirmed, your piece is thoughtfully created specially for you.
Yes. We create pieces in limited quantities and most designs are made-to-order to reduce excess production and make your outfit feel more personal.
If you have a specific request, feel free to reach out to us before placing your order. We'll always try our best to accommodate whenever possible.
Sizing & Fit
We provide a detailed size guide to help you find your best fit. And if you're still unsure, you can always reach out — we'll happily help you choose what feels right for you.
Yes. We believe your clothes should fit you — not the other way around.
Every Tanhera piece is designed with comfort, movement, and real bodies in mind. Since many of our pieces are customizable, they're created to feel more personal rather than standard-sized.
If you're between sizes, we recommend reaching out to us before placing your order so we can guide you toward the best fit for your comfort and preference.
Yes, our pieces are designed to follow our size guide accurately. However, since fit preferences can vary from person to person, customization options are available for a more personalized feel.
Shipping & Delivery
Since every piece is thoughtfully made-to-order, it usually takes around 10–15 business days to create and dispatch your order. Good things take a little time — but they're worth it.
Yes. Once your order is shipped, you'll receive tracking details so you can follow your package all the way to your doorstep.
Yes, we currently ship across India.
International shipping is not available at the moment, but we're hoping to expand soon.
Absolutely. Every order is packed carefully using thoughtful, eco-conscious packaging to ensure it arrives safely and beautifully.
Returns & Payments
Since most of our pieces are customised and made specially for you, we usually do not accept returns or exchanges. However, if there's an issue from our side, we'll absolutely make it right for you.
We're truly sorry if that happens. Please reach out to us within 48 hours of receiving your order with clear photos, and we'll resolve the issue as quickly as possible.
We accept all major payment methods for a smooth and secure checkout experience.
Yes, COD is available. Since every outfit is made especially for you, we take a 50% advance payment before beginning production. The remaining amount can be paid accordingly during delivery.
Because customised pieces are created specifically for your selected preferences, the advance payment is generally non-refundable. However, if there's any issue or error from our side, we'll always take responsibility and make things right.
Sustainability
We focus on mindful production — creating limited quantities, made-to-order pieces, and timeless designs meant to stay in your wardrobe beyond seasons and trends.
Our tags are plantable seed tags. Instead of throwing them away, you can plant them and grow something beautiful — a small reminder that thoughtful things should continue to bloom.
Yes. We use eco-conscious packaging materials to reduce unnecessary waste while still keeping your order beautiful and thoughtfully packed.
We believe in creating less, but creating better. Limited production helps us reduce excess waste while ensuring every piece receives the attention and care it deserves.
About Tanhera
Tanhera was created for girls who love elegance, softness, and timeless femininity — without sacrificing comfort. We focus on thoughtful designs, customization, and premium-feeling pieces that remain accessible and personal.
For the girls who want to feel confident, comfortable, feminine, and effortlessly put-together. The girls who are done adjusting.
Not really. While we love evolving creatively, we focus more on timeless silhouettes and pieces that feel beautiful beyond just one season.
Still need help?
Our team is always here for you.
team.tanhera@gmail.com
Mon – Sat, 10 AM – 7 PM